Service Fees
When processing crypto payments, the client pays a commercial fee and a technical fee for operations.
Commercial Fee
Commercial fee is the payment for payment system services for processing the client's cryptocurrency operations.
The amount of the commercial fee is determined by the client's tariff and consists of the following tariff parameters:
- fixed part,
- percentage of the operation amount,
- minimum fee per operation.
The commercial fee is deducted from the client's balance for the following operations:
- for deposit — at the moment the deposit amount is credited to the client's balance,
- for withdrawal — at the moment of registering the withdrawal request and debiting the withdrawal amount from the client's balance; then, if the withdrawal completes unsuccessfully, the commercial fee amount is returned to the client's balance.
If there are insufficient funds in the client's balance to pay the commercial fee for an operation, the operation will not complete successfully.
Technical Fee
Technical fee is the amount of the blockchain fee for conducting a transaction on the network.
The size of the technical fee is determined by the blockchain at the moment the transaction is executed.
The technical fee is deducted from the client's balance for the following operations:
- for deposit — the actual blockchain fee for executing service transfer transactions when processing the deposit, if they are necessary,
- for withdrawal — the actual blockchain fee for executing the withdrawal transaction,
- for service operation — the actual blockchain fee for executing service operation transactions.
If there are insufficient funds in the client's balance to pay the technical fee for an operation, the operation will not be executed.
The technical fee is deducted from the client's balance both in case of successful completion of the transaction in the blockchain and in case of unsuccessful completion, if the blockchain charged the fee.